We've added a couple of features to the review process on Insta-Shops: rejection reasons and rejection appeals. This creates direct communication between a shopper and a reviewer, and allows shoppers to understand why a shop was rejected and rectify the problem, if possible.
When rejecting a shop, you now have an optional field that you can use to explain to the shopper why their shop was rejected:
The shopper receives an email when their shop was rejected. This email contains the reason for the rejection, if you entered one, and a link to a form that they can use to appeal the rejection. The return address of the email is the reviewer's email address.
If the shopper appeals the rejection, the reviewer receives an email with a link to the rejection appeal form and to the shop that was rejected:
The appeal form asks the shopper whether they followed the shop guidelines, provided required documentation and performed the shop during the location's hours of operation. It also asks about problems they encountered during the shop, and provides a free-from text field for explanations: